3.1 Objectives

• Verify the identity of users and the accuracy of the information provided during account creation or prior to executing material transactions.
• The goal is not just to simplify access to real estate, but to completely redefine the ownership experience through a modern digital model—giving investors greater clarity, enhanced control, and a more efficient investment journey.
• Compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) requirements, as well as related screening, verification, and monitoring obligations.

3.2 When Is Verification Applied

• Upon account registration or before enabling the user to access the platform’s full services.
• قبل تمكين الاشتراك في الفرص أو السحب أو إضافة بعض وسائل الدفع أو إجراء تعديلات حساسة.
• When there are material changes to user information, suspected activity, or based on regulatory and compliance requirements.

3.3 Required Information and Documents

• Basic identity information: full name, national ID/Iqama number, nationality, date of birth, and document expiry date.
• A copy or images of the official identification document, along with a personal photo or any biometric/visual verification method permitted by the policy or service provider.
• Bank account or payment method details may also be required, and users may be asked to provide proof of account ownership or its association with them.
• Additional information may be requested, such as the source of funds, the purpose of the investment, or any other supporting documents depending on the level of risk.

3.4 Screening and Review

• The platform may engage identity verification service providers, data-matching providers, sanctions and watchlist screening services, or other compliance and due diligence providers.
• Accounts and transactions may be reviewed manually, automatically, or through a combination of both, and the platform may apply different levels of screening based on risk assessment.
• In the event of discrepancies, missing information, or insufficient data, the platform may request additional information, reject the verification process, or suspend certain services.

3.5 Risk Indicators and Special Cases

• The platform takes into account indicators such as inconsistent information, multiple accounts, unusual payment patterns, frequent changes to user details, or any other signs that may indicate elevated risk.
• The platform may request enhanced information or conduct additional reviews for higher-risk accounts or unusual transactions.

3.6 Verification Outcomes and Possible Actions

• Approval: Verification status and eligibility are approved in accordance with the platform’s applicable policies.
• Request for Additional Information: Certain functions may be suspended until the required information or documents are provided.
• Rejection or Suspension: If verification cannot be completed, unacceptable risk indicators are identified, or there are regulatory or security reasons that justify such action.

3.7 User Obligations

• The user is required to provide accurate and complete information and to promptly disclose any material changes as they occur.
• The user agrees not to use their account—or any third party’s account, payment method, or bank account—without lawful ownership or authorization to use it.
• The user is required to respond to reasonable requests for additional verification or clarification regarding certain transactions when necessary.

3.8 Records and Retention

• The platform retains records of verification, compliance, reviews, decisions, and transactions for the period required by applicable laws, contractual obligations, or regulatory requirements.
• These records are subject to confidentiality and data protection controls as outlined in the Privacy Policy and internal governance procedures.